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Zillow Rental Manager

Zillow Rental Manager is Zillow’s offering for landlords looking for basic tools to manage their properties.

The feature set is highly limited, but it does have a few essential things that can make managing your properties easier. 

However, whether it’s good for anything more than using Zillow’s listing feature is debatable. 

Let’s take a look at Zillow Rental Manager’s features, pricing, and pros and cons to see what it has to offer.

Later, we’ll take a look at a head-to-head comparison with a full property management software to see how they compare.

Zillow Rental Manager

Notable features

Zillow Rental Manager doesn’t offer much in terms of features, but it’s relatively simple and easy to use.

Features including applications and tenant screening, including:

  • Background checks
  • Credit history
  • And eviction reports
Zillow features

You also get access to basic rent payment options, though there isn’t much in the way of features here besides credit card payment functionality, auto pay, and payment history:

Zillow rental manager

And of course, from Zillow Rental Manager you can manage your property listings which syndicates to Trulia and Hotpads:

Zillow features

Notably, many features you’d expect to get from a typical property management software are missing such as tenant communication features, maintenance management, and more. 

Pricing

Zillow Rental Manager itself is basically free to use, though there are fees attached to most features.

Zillow charges $9.99 per listing per week after your first free listing, which is the primary cost associated with the platform.

You’ll also pay $29 for applications and screening reports, a cost which can be placed on the applicant. 

They also offer a premium add-on for their listings (for each property): 

Zillow pricing

Zillow Feed Connect is also $2.45/listing per day as well. 

There are transaction fees as well (2.95% for credit card and a straight $9.95 for debit cards) which can be passed off to tenants. 

Pros and Cons

Now that we’ve taken a look at Zillow Rental Manager’s features and pricing breakdown, let’s pan back and take a wider view to get an idea of its unique pros and cons.

Is Zillow Rental Manager for you? This section should offer additional clarity.

Pro: Starts “free”

Technically free minus the listing costs if you don’t include the fees that can be passed off to the applicant/tenant, Zillow Rental Manager is a low-cost solution. 

You’ll need to keep an eye on letting your listings run longer than intended and incurring unnecessary charges, as users report paying extra they didn’t plan on paying after forgetting to take their listing down once filling a unit. 

Pro: Easy syndication to big listing sites 

While you can technically take advantage of this with other property management tools as well, it is still worth mentioning that with Zillow Rental Manager you have convenient access to your listings and tenant information in one place. 

Plus, you get your listing automatically syndicated to other big listing sites in Trulia and Hotpads. 

Con: Not designed to be a full property management solution

Zillow Rental Manager’s biggest con is its limited set of features.

Full-featured property management tools can do a lot toward helping you streamline and optimize your entire property management business.

Zillow has a few nice features, but it pales in comparison to a full-featured property tool, however. 

Con: Users report bad customer service

Many users report that Zillow’s customer service is clunky (tickets only), slow, and just downright unreliable.

That’s bad news when you’re depending on a tool to help you manage your business on a day-to-day basis. 

The moment you run into an issue that keeps you from being able to process applications or rent payments, if support isn’t getting back to you, what do you do? 

Con: Fees can add up fast

While it starts free, if you’re not careful, the fees for using Zillow’s listing tools and other features can add up fast, to the point where you’re paying more than you would with a more complete property management tool. 

Zillow Rental Manager vs. DoorLoop

Now, let’s finish with a comparison between Zillow’s Rental Manager and a full-featured property management tool like we’ve been referencing: DoorLoop. 

Here’s how they stack up: 

Zillow vs DoorLoop rental manager

Features

With Zillow Rental Manager, you get:

  • Rent collection
  • Leasing tools
  • Tenant screening
  • A convenient mobile app

With DoorLoop, you get every feature you could ever need to optimize your entire property management business.

DoorLoop rental property manager

Including:

  • Rent collection
  • Leasing tools
  • Tenant screening
  • A convenient mobile app
  • Maintenance management
  • Marketing tools
  • Tenant communication tools
  • Tenant portal
  • Owner portal
  • An accounting suite
  • And much more

Pricing

Zillow Rental Manager has various associated costs, but not one set monthly charge.

Its main fee is the $9.99 per listing per week after the first free listing, which can add up quickly if you’re not careful.

For DoorLoop, you pay one transparent monthly amount– just $49 per month for up to 20 units with their basic plan: 

DoorLoop pricing

You also get a 30-day money back guarantee, because we’re confident you’ll love what DoorLoop can do for you. 

Customer support

One of the bigger negatives of Zillow Rental Manager is its customer support.

According to verified users on major software review platforms like Softwareadvice.com, Zillow only allows tickets and doesn’t offer phone or even email support.

In addition, users report that support is slow to respond and issues aren’t always resolved satisfactorily.

Conversely, DoorLoop has award-winning customer support with everything from a vast help center to lightning fast email, chat, and phone support. 

DoorLoop in action

Zillow Rental Manager has a small collection of useful features that makes it a great tool for new landlords with 1-2 properties. 

But if you’re serious about streamlining your process or you have a larger portfolio, DoorLoop has all the features you need to save you both time and money in efficiency. 

But don’t take our word for it.

Schedule a free demo to see why DoorLoop is the best alternative to Zillow Rental Manager  and decide for yourself if it’s right for you.

David Bitton

David is the co-founder & CMO of DoorLoop, a best-selling author, legal CLE speaker, and real estate investor. When he's not hanging with his three children, he's writing articles here!