Frequently Asked Questions
Make the best decision for your business and see if we're the right fit. Contact us for more questions.
DoorLoop is the easiest property management software that helps manage tens of thousands of units in over 100 countries. Managing someone else’s portfolio? DoorLoop has you covered too.
Our goal is to make your life easier so you get more done in less time, increase occupancy and profitability, and decrease turnover and workload. Soon you’ll have the time and energy to focus on what matters most.
If it has a door, you can manage it with DoorLoop!
Manage any combination of properties and spaces:
- Residential properties
- Commercial properties
- Student housing
- Mobile homes
- Affordable and workforce housing
- Community associations and HOAs
DoorLoop is built for property managers, management companies, owners, landlords, investors, tenants, or anyone managing any property worldwide.
Most of our members are frustrated with how they currently manage their business. They want to be more organized, generate custom reports with ease, and increase profits without increasing their expenses.
With unlimited customization and flexibility, DoorLoop is perfect for anyone just getting started with one property, or large companies managing thousands.
With DoorLoop, you can do the following and much more:
- Market units and accept applications online
- Screen tenants with background checks
- Automatically fill and send lease agreements with eSignatures
- Collect rent online via ACH, debit, credit, and cash
- Provide tenant and owner portals to improve communications
- Handle vendor management and tenant maintenance requests
- Set automatic reminders for rent, renewals, and more
- Sync accounting and bookkeeping with QuickBooks
- Manage financial accounts
- Run unlimited custom reports instantly
Visit our Features page to learn more.
Our world-class designers built the most beautiful and user-friendly software imaginable. If you can use a mobile phone, you can use DoorLoop.
Anyone, regardless of age or computer experience, can use DoorLoop. In fact, most of our members don’t even ask for training, but we still recommend one hour of free basic training.
We promise that by the end of week one, you and your team will know exactly how to manage all of your tenants, properties, units, leases, renewals, and even work orders and vendors. We know new software can be scary, but we’ll be there holding your hand every step of the way.
Yes, in fact, there is even an iPhone, iPad, and Android app available on the Apple App store and Google Play store.
The best part is, nearly every single screen and feature on the Desktop version is available in the mobile app.
Now you can work and access all of your properties remotely no matter where you are in the world.
After years of trial and error, we came up with the Perfect Portfolio Plan:
- Step 1: Schedule a demo.
- Step 2: If you’re using another software, migrate your data with our team’s assistance.
- Step 3: Complete a one-hour basic training.
- Step 4: Input properties, tenants, and leases; email your tenants a link to their new tenant portal; and activate the owner portal for your investors.
It really is that simple. Click here to schedule your demo and get started.
Please click here to send us a message, and we promise to respond within 24 hours guaranteed.
You can also click here to schedule a private virtual demo.
Why juggle multiple programs when one can do it all? With DoorLoop's all-in-one software, skip toggling between numerous platforms. Use our prefilled templates, automated reminders, and integrated tracking instead of manual document handling.
Automate your repetitive tasks so you can focus on what really matters: building better relationships and efficiently growing your business.
We take pride in our three main differentiators:
- Ease of use: Take our complex competitor test. Get a free demo from our top three competitors, and see for yourself which is the easiest.
- Comprehensiveness: We built the most important features you need to successfully manage your properties.
- World-class support: Our average response time to any messages, emails, or chats is 5 minutes!
Sign up today and see why everyone is switching to DoorLoop. We'll even import your current leases for free.
You can use DoorLoop on top of your existing software. Use time-saving and automation features that don’t yet exist with your current software.
You can also use DoorLoop for all your new properties, units, and leases and slowly migrate your entire portfolio over with each renewal.
The beauty of DoorLoop is it removes the need and cost for all your other programs.
Here are some of the things you can do with just DoorLoop:
- Replace QuickBooks with full property accounting and reporting
- Use our tools instead of Word for rental applications and leases
- Use eSignatures over printing, scanning, and faxing
- Eliminate endless phone calls with a tenant portal
- Automate background checks instead of manually screening tenants
- Collect rent online, reducing admin work
- Track maintenance requests and vendors
- Set automated reminders
With DoorLoop, you can achieve more with less hassle.
Many property management software companies claim to be “the easiest.” We want you to put that claim to the test.
We invite you to sign up for a free demo with any competitor and decide for yourself which is the easiest to use.
When we did our own research, we found that other property management programs were stuck in the 90s.
With software, the coding language is like an old engine—it can’t be replaced. Most of us don’t drive the same car from 1998, so why should we use the same outdated software from decades ago?
Over the last 15+ years, other companies have added so many features that their programs have become extremely bloated and complicated, turning a simple task into a whole process. Many platforms also charge for integrations instead of developing the features in-house.
So you’re basically paying to use about 10% of their features at a slow pace while still relying on other software to meet your needs.
Our goal is to provide an easy-to-use platform with an intuitive design that favors quality over quantity, perfecting all of the most important features with a fast and sleek interface.
We embrace competition, as it drives improvement. However, not all competitors share our view. Here's what they might say about us:
“DoorLoop is new and won’t last.”
Our past ventures like Nova Point of Sale and PracticePanther are still successful decades later. We've raised over $30M, our team has over 150 employees, and our software helps manage hundreds of thousands of units in over 103 countries. It's safe to say we’re here for the long haul.
“We were the pioneers.”
That’s usually not a good thing, especially with technology. A decade-old phone can't compare to today's models. Similarly, older tech can become outdated.
“They’re small. We have hundreds of thousands of customers.”
Larger companies can become stagnant and detached from their users. Have you recently spoken to a big company's CEO or had your feedback implemented? Even though we manage hundreds of thousands of units, you'll get the same top-notch service and attention to detail from us as always.
“We have real estate endorsements; they don’t.”
Sure, we could spend $100,000/year on advertising, sponsorships, and memberships and pay to be endorsed. But we choose to reinvest back into our product so we can deliver the best experience and service for you.
“We have superior security.”
With our history in software, we know a thing or two about security. Feel free to check out our security page for more info.
One of the major reasons we started DoorLoop was to solve our own problems and reduce the costs associated with employee, tenant, and owner turnover.
With no great systems in place, things constantly slipped through the cracks. After years of experimentation, we’ve perfected the entire process and built all our best practices into DoorLoop.
Tenants can effortlessly communicate, pay rent, and submit maintenance requests; owners get detailed reports and full property insights; staff can sidestep tedious tasks and focus on priorities.
Get started today and make your life easier with DoorLoop.
DoorLoop is so easy to use that most people need very little (if any) training. We recommend 1-2 virtual training sessions with us (only an hour long) so we can show you some best practices.
If you need more help, we have training and support for you and your entire team including live virtual training on Zoom, tutorial videos, help center articles, and more.
The best part is, you no longer have to train your team or answer any questions about the software; we’ll do it for you!
Thanks to the $30M we raised from our partners and investors, and in order to expedite our growth, we’re offering 50% off your first 2 months.
Prices start at only $49/month for your first 20 units, or $24.50 with the promo.
You will receive free updates, training, support, and data migration included.
Absolutely not! All you need is your email address.
You will have the option to upgrade to a paid account at anytime.
If you have under 10 units and no employees, the Starter plan could be a good fit. We would recommend the Pro plan for 10+ units, and then the Premium plan for anyone who needs unlimited flexibility and customization with our API and integrations.
You can select to pay monthly for any of our plans (pay as you go). If you remove any units in the middle of the month, they will automatically be removed from your next monthly bill.
You can add more units anytime during the month, and it will be prorated based on how many days are left until your next bill. For example, if you add more units, and you are 20 days into your subscription, you will only be charged for 10 more days.
Choose to pay annually for our plans and get up to 20% off, billed upfront for 12 months. For example, if you add 10 units on the basic plan, it would cost $588 upfront for the entire year ($49 x 12 months).
Any units you add will be prorated to your annual bill. For example, if you add an additional 20 units 3 months into your subscription, you’ll only be charged for the remaining 9 months at the monthly rate difference ($20/month difference x 9 months).
We believe you should have the freedom to use any software you like without being tied down by corporate contracts. With DoorLoop, you are free to cancel your account at any time or export your data and use another software.
We are a privately owned company that is able to keep a low overhead and pass those savings onto you. By comparison, many of our competitors are publicly traded and need to charge high fees to please their shareholders.
While we can’t speak for all companies, in our experience they don’t show the price on their sites because they either negotiate heavily so you will never know if you’re getting the best deal, or because their price is so expensive they need to convince you over the phone why it’s worth it (while employing high-pressure sales tactics).
If they don’t allow you to try their software for free and want you to only schedule a demo, it’s most likely because they know the software is so complex and hard to use, you will be lost without extensive training. The problem is, every time you hire someone new, they need to go through hours and hours of training. We’re doing our best to change this industry and eliminate the need for long training and tech support calls by offering the easiest to use platform. We strongly believe you should be able to try before you buy, do your own research without being forced to get a demo and be pressured by a salesperson, and cancel anytime without penalty.
There are two premium services you can offer your tenants at no cost to you.
Tenant Screening (by TransUnion): The cost to your prospective tenants is only $40 on the Starter plan, $30 on the Pro, and $20 on the Premium. It includes a US national criminal background check, eviction history, and credit report. You can also markup the cost and keep any profits.
Credit Card and ACH Payments (by Stripe): Automate your rent collection with a one-time setup fee of $49 per bank account on the Starter plan, $25 on the Pro, and free on the Premium.
Your tenants pay a 3% service fee for credit card payments or $1.99 for ACH ($1 on the Pro plan and free on the Premium plan). Tenants see their convenience fees upfront for transparency.
Other benefits include:
- Outgoing EFT payments: $1 each under the Pro and Premium plans. You can also mail checks for $1.50.
- eSignatures: $1 per document regardless of how many people need to sign.
Sticking to old methods carries an “opportunity cost.” DoorLoop brings efficiency, letting you grow without increasing overhead. If you're exploring property management software, measure the following:
- Tenant turnover costs
- Missed rent revenue
- Overhead growth with added units
- Clients lost to competitors
- Costs of vacancies and poor marketing
- Time spent on tenant issues and maintenance
Having faced these issues ourselves, we refined our processes and integrated these solutions into DoorLoop. Many members say the software pays for itself through the automatic late fee collection alone!
We are strongly against any major price increases, and have never done so in any of our previous companies. It’s just wrong and greedy.
Your price will not go up for at least the first year.
We may increase pricing in the future to stay in check with inflation and rising costs for wages, servers, and the like.
Our goal is to keep our customers happy. So, please contact us if you ever want to discuss pricing (or anything else).
Yes. If you’re using another software or even a spreadsheet, our migration team will help migrate your current properties, units, tenants, owners, leases, and vendors into DoorLoop.
There are also export buttons throughout DoorLoop, so you can always export your information to another software or make backups.
Yes. Sleep well knowing your data is automatically backed up on numerous servers. If you wish, you can export and save a physical copy of your data to your computer.
DoorLoop is hosted by Amazon Web Services (AWS), the leader in data security. It's also used by Netflix, LinkedIn, ESPN, Airbnb, Apple, Adobe, and many others.
AWS protects your data with firewalls, security audits, and penetration tests.
When you log into DoorLoop, the HTTPS link with a green bar or lock icon indicates secure SSL encryption for all communication in your browser. Your data benefits from 256-bit military-grade encryption, both when stored and during transfer.
Payments to DoorLoop and tenants' rent payment are PCI-compliant, processed directly to the credit card processor without passing through our servers.
Your tenants can pay rent online by credit or debit card or by ACH (powered by Stripe). Learn more about DoorLoop’s security.
Not at all! As a cloud-based software, DoorLoop is accessible from any device or browser, including the following and more:
- Computers: Mac, Windows PCs, Surface, Chromebook
- Mobiles: iPhone, iPad, Android, Amazon Fire
- Browsers: Chrome, Safari, Internet Explorer, Firefox, Opera
Work anywhere, anytime, on any device.
With user access roles, you can allow or block access to certain parts of the software from any user. You can also allow or block a user from creating, editing, viewing, or deleting anything.
For example, you could allow someone to add new tenants and view existing tenants, but not to edit or delete tenants. Or you could completely block access to all financials, accounting, and reports.
We thoroughly vet every potential candidate before offering a position at DoorLoop.
We have a rigorous interview process, verify their identity with multiple forms of identification, check employment references, and run employment verification and criminal background checks.
All employees are required to sign confidentiality and non-disclosure agreements and go through extensive training before they can begin working at DoorLoop.
Yes, for security purposes. As users of our own software, security is our highest priority. If you are a security researcher and discover any potential vulnerabilities, please contact us.
If you have full admin access on your account, you can delete all your data yourself by selecting every item on each page and mass deleting it.
After verifying your identity extensively, we can also delete your entire account for you.
Deletion is permanent and there is no recycle bin or recovery.
If you want to use our API to integrate with any other app, feel safe knowing everything is encrypted at rest and in transit using an AES-256 encryption algorithm.
Every plan includes enterprise-level security with TLS/SSL application endpoints, strong cipher suites, Perfect Forward Secrecy, and more.
Feel free to test our API using the Qualys SSL Labs test, where we receive an A+ grade.
Yes. For increased security, you can receive an email with a one-time code when logging into your account.
QuickBooks and Xero aren’t designed for multi-property accounting, limiting you to one property per account.
However, DoorLoop integrates with QuickBooks Online and provides its own comprehensive accounting system, saving you both time and money and letting you manage it all.
With DoorLoop’s accounting features, you can do the following and more:
- Oversee accounts for multiple properties with individual reports
- Run reports per property, manage accounts, reconcile banks, handle vendor payments, and track finances
- Access a variety of financial reports like profit and loss, income statements, cash flow, budget vs. actual, accounts payable and receivable, and more
You can still use QuickBooks for general business accounting, but trust DoorLoop for efficient property management accounting.
DoorLoop is offered in English. We plan on offering Spanish, French, and German in the near future. We also plan on translating the owner and tenant portal to other languages too.
If we get enough requests and demand, we will translate it to any other language. Please contact us to request another language.
DoorLoop supports most currencies worldwide. If you collect payments in multiple currencies, we can set up multiple accounts for you.
Note: Currently, payments, background checks, and renters insurance are available in the US. Payments are available in Canada. Please contact us if you need any of these services in other countries, as they may be available.
We strongly believe in the phrase “innovate or die,” which is why we’re constantly pushing the boundaries and adding new exciting features to help your business succeed. We enhance DoorLoop with monthly updates, which are automatic and require no downloads or installs.
Absolutely! Your feedback helps guide our priorities. While we can't add every suggestion to prevent software bloat, we build the most important requests based on demand and benefits.
We have an industry-leading 99.9% server uptime. Typically, we will release updates on the weekend and middle of the night so it never affects your operations. To check our status or confirm our uptime, visit our Status page.
Since we’ve had our fair share of hurricanes at our global headquarters in Miami, we also have extensive backup and continuity plans. Should a natural disaster occur, our remote teams and offices, located on multiple continents, will continue supporting you.
Yes, depending on the size of the request. Please contact us and we can discuss custom features and more.
Our six co-founders bring expertise from the real estate, finance, legal, and tech sectors. With backgrounds in successful software and property management ventures, we've united to deliver the top user-friendly property management software.
Our headquarters is in Miami, Florida with teams located in London, England and Tel-Aviv, Israel. Learn more on our About Us page.
Our co-founders are property managers, just like you. We faced challenges like rent collection, lease renewals, and maintenance requests, often sacrificing personal hours with our families and sometimes driving hours just to collect rent. What once felt like a dream began to feel burdensome, and it felt as though our investments were owning us.
However, after refining our approach and learning from top property managers, we integrated these best practices into DoorLoop. Using and enhancing our own software, our goal is to help you manage your properties, grow your business and make you more money.
When we first had the idea for DoorLoop, people asked which properties they could manage. The truth is, any property with a door can be managed, which led to the first word “door” coming to fruition.
One of our core missions is to solve a major industry problem: turnover with your staff, tenants, and owners. In essence, we want to solve the “loop” problem of people coming and going. And thus, the name DoorLoop was born.
