Frequently Asked Questions

Make the best decision for your business and see if we're the right fit. Contact us for more questions.

What is DoorLoop and whom is it for?

DoorLoop’s all-in-one property management software helps property managers and owners manage any portfolio effectively so that you can make more money, get organized, and grow.

We help you simplify property management by automating tenant and lease tracking, rent and fee collection, accounting and reporting, maintenance requests, and more through easy-to-use, secure, and reliable software.

What properties can I manage?

DoorLoop allows property managers and owners to manage any portfolio effectively, including:

1. Residential (single-family, multi-family, mobile homes, student housing, etc.)

2. Commercial (retail, office, industrial, etc.)

3. Affordable Housing

4. Community Associations

Who's DoorLoop for?

DoorLoop is built for property managers and owners to simplify property management by providing an easy-to-use, secure, and reliable software.

With cutting-edge technology, world-class support, and free educational resources, we empower you to grow personally, professionally, and financially.

We care about more than just your business – we care about you!

What are the most popular features?

With DoorLoop, you can do the following and much more:

  1. Market units and accept applications online
  2. Screen tenants with background checks
  3. Automatically fill and send lease agreements with eSignatures
  4. Collect rent online via ACH, debit, credit, and cash
  5. Provide tenant and owner portals to improve communications
  6. Handle vendor management and tenant maintenance requests
  7. Set automatic reminders for rent, renewals, and more
  8. Sync accounting and bookkeeping with QuickBooks
  9. Manage financial accounts
  10. Run unlimited custom reports instantly

Visit our Features page to learn more.

We are not computer savvy. Is it easy to use?

DoorLoop's software is incredibly easy to use and built to help you simplify property management so that you can make more money, get organized, and grow.

In addition to automating many of your manual tasks like rent collection and lease tracking, we provide a dedicated onboarding specialist, world-class support, and free educational resources to empower you to effectively manage your portfolio. Sign up for a demo of our software to learn more.

Can I use DoorLoop from my phone?

Yes, in fact, there is even an iPhone, iPad, and Android app available on the Apple App store and Google Play store.

The best part is, nearly every single screen and feature on the Desktop version is available in the mobile app.

Now you can work and access all of your properties remotely no matter where you are in the world.

What is the process to get started?

DoorLoop makes it incredibly easy to begin managing your portfolio with our easy-to-use, secure, and reliable software in two easy steps:

Step 1 - Schedule a demo with our sales team to set up your DoorLoop account, select a plan for your portfolio, and add your payment info.

Step 2 - Migrate your data, set up your merchant account to receive rent payments, and complete training with your assigned onboarding specialist.

Once set up, we empower you to grow personally, professionally, and financially with world-class support, and free educational resources.

Click here to get started.

I have more questions

If you are an existing customer with questions, please log in to your DoorLoop account and contact support via chat.

If you are a potential customer interested in learning more about our software, please request a demo.

Do I still need Excel, Word, Outlook, and Dropbox?

No, DoorLoop's all-in-one property management software allows you to easily and securely manage all aspects of your portfolio in one place.

With our reliable software, you can automate accounting and reporting, maintenance requests, tenant and lease tracking, document storage, rent and fee collection, and much more.

Why should I choose you over other programs?

DoorLoop is different than our competitors because we care about more than just your business – we care about you.

Additionally, our cutting-edge technology, world-class support, and free educational resources allow you to effectively manage your portfolio, so that you can make more money, get organized, and grow.

To learn more, schedule a demo with DoorLoop today.

What if I already use a property management software?

With DoorLoop's all-in-one property management software, we have everything property managers and owners need to effectively manage their portfolios.

We help you simplify property management by automating tenant and lease tracking, rent and fee collection, accounting and reporting, maintenance requests, and more through easy-to-use, secure, and reliable software.

We invite you to schedule a demo with DoorLoop to learn what makes our software different from other property management software.

How many programs will DoorLoop replace?

The beauty of DoorLoop is it removes the need and cost for all your other programs. 

Here are some of the things you can do with just DoorLoop:

  1. Replace QuickBooks with full property accounting and reporting
  2. Use our tools instead of Word for rental applications and leases
  3. Use eSignatures over printing, scanning, and faxing
  4. Eliminate endless phone calls with a tenant portal
  5. Automate background checks instead of manually screening tenants
  6. Collect rent online, reducing admin work
  7. Track maintenance requests and vendors 
  8. Set automated reminders 

With DoorLoop, you can achieve more with less hassle.

What is your complex competitor test?

Many property management software companies claim to be “the easiest.” We want you to put that claim to the test.

We invite you to sign up for a free demo with any competitor and decide for yourself which is the easiest to use.

When we did our own research, we found that other property management programs were stuck in the 90s. 

With software, the coding language is like an old engine—it can’t be replaced. Most of us don’t drive the same car from 1998, so why should we use the same outdated software from decades ago?

Do you have all the features your competitors have?

Over the last 15+ years, other companies have added so many features that their programs have become extremely bloated and complicated, turning a simple task into a whole process. Many platforms also charge for integrations instead of developing the features in-house.

So you’re basically paying to use about 10% of their features at a slow pace while still relying on other software to meet your needs. 

Our goal is to provide an easy-to-use platform with an intuitive design that favors quality over quantity, perfecting all of the most important features with a fast and sleek interface.

What will the competition say about DoorLoop?

We embrace competition, as it drives improvement. However, not all competitors share our view. Here's what they might say about us:

“DoorLoop is new and won’t last.”

Our past ventures like Nova Point of Sale and PracticePanther are still successful decades later. We've raised over $30M, our team has over 150 employees, and our software helps manage hundreds of thousands of units in over 103 countries. It's safe to say we’re here for the long haul.

“We were the pioneers.”

That’s usually not a good thing, especially with technology. A decade-old phone can't compare to today's models. Similarly, older tech can become outdated.

“They’re small. We have hundreds of thousands of customers.”

Larger companies can become stagnant and detached from their users. Have you recently spoken to a big company's CEO or had your feedback implemented? Even though we manage hundreds of thousands of units, you'll get the same top-notch service and attention to detail from us as always.

“We have real estate endorsements; they don’t.”

Sure, we could spend $100,000/year on advertising, sponsorships, and memberships and pay to be endorsed. But we choose to reinvest back into our product so we can deliver the best experience and service for you.

“We have superior security.”

With our history in software, we know a thing or two about security. Feel free to check out our security page for more info.

How does DoorLoop reduce turnover?

One of the major reasons we started DoorLoop was to solve our own problems and reduce the costs associated with employee, tenant, and owner turnover.

With no great systems in place, things constantly slipped through the cracks. After years of experimentation, we’ve perfected the entire process and built all our best practices into DoorLoop.

Tenants can effortlessly communicate, pay rent, and submit maintenance requests; owners get detailed reports and full property insights; staff can sidestep tedious tasks and focus on priorities.

Get started today and make your life easier with DoorLoop.

How much training will I need?

DoorLoop provides comprehensive training and world-class support to ensure you and your team receive all the benefits of our software.

We recommend two 45-minute onboarding sessions to get familiar and set up with our software.

After these sessions, we offer a wealth of free resources, available at your convenience, including access to our Help Center, DoorLoop University, and live chat support.

What are your prices?

Thanks to the $30M we raised from our partners and investors, and in order to expedite our growth, we’re offering 50% off your onboarding fee.

Prices start at only $59/month for your first 20 units.

You will receive free updates, training, support, and data migration included.

Do I need a credit card to try it?

Absolutely not! All you need is your email address.

You will have the option to upgrade to a paid account at anytime.

Which pricing plan is best for me?

If you have under 10 units and no employees, the Starter plan could be a good fit. We would recommend the Pro plan for 10+ units, and then the Premium plan for anyone who needs unlimited flexibility and customization with our API and integrations.

How will monthly billing work?

You can select to pay monthly for any of our plans (pay as you go). If you remove any units in the middle of the month, they will automatically be removed from your next monthly bill.

You can add more units anytime during the month, and it will be prorated based on how many days are left until your next bill. For example, if you add more units, and you are 20 days into your subscription, you will only be charged for 10 more days.

How will annual billing work?

Choose to pay annually for our plans and get up to 20% off, billed upfront for 12 months. For example, if you add 10 units on the basic plan, it would cost $708 upfront for the entire year ($59 x 12 months).

Any units you add will be prorated to your annual bill. For example, if you add an additional 20 units 3 months into your subscription, you’ll only be charged for the remaining 9 months at the monthly rate difference ($20/month difference x 9 months).

What are the value-add differences per plan?

On the Pro plan, you get decreased costs for the value-add services. On the Premium plan, many of the costs are waived.

Below is the full comparison between plans:


  • $49 per merchant application
  • $3 per Document
  • $2.49 per ACH payment
  • Your own website for $99 monthly plus $199 setup fee (or $999/year)
  • $45 for background checks
  • Chat support and one onboarding session


  • $25 per merchant application
  • $1 per Document
  • $0.99 per ACH payment
  • Your own website for $49 monthly plus $199 setup fee (or $499/year)
  • $35 for background checks
  • Chat and scheduled phone and zoom support with unlimited training and onboarding sessions


  • Free merchant apps
  • Free Document eSignature
  • Free incoming ACH payments
  • Ability to charge convenience fees to generate more revenue
  • Your own free website
  • $25 for background checks
  • Chat and scheduled phone and zoom support with unlimited training and onboarding sessions
  • VIP priority support
Are there any contracts?

We believe you should have the freedom to use any software you like without being tied down by corporate contracts. With DoorLoop, you are free to cancel your account at any time or export your data and use another software.

Why is your price so low?

We are a privately owned company that is able to keep a low overhead and pass those savings onto you. By comparison, many of our competitors are publicly traded and need to charge high fees to please their shareholders.

Why do some companies hide their price or have no free trials?

While we can’t speak for all companies, in our experience they don’t show the price on their sites because they either negotiate heavily so you will never know if you’re getting the best deal, or because their price is so expensive they need to convince you over the phone why it’s worth it (while employing high-pressure sales tactics).

If they don’t allow you to try their software for free and want you to only schedule a demo, it’s most likely because they know the software is so complex and hard to use, you will be lost without extensive training. The problem is, every time you hire someone new, they need to go through hours and hours of training. We’re doing our best to change this industry and eliminate the need for long training and tech support calls by offering the easiest to use platform. We strongly believe you should be able to try before you buy, do your own research without being forced to get a demo and be pressured by a salesperson, and cancel anytime without penalty.

Who funds online rent, screening, eSign services?

There are two premium services you can offer your tenants at no cost to you.

Tenant Screening (by TransUnion): The cost to your prospective tenants is only $45 on the Starter plan, $35 on the Pro, and $25 on the Premium. It includes a US national criminal background check, eviction history, and credit report. You can also markup the cost and keep any profits.

Credit Card and ACH Payments (by Stripe): Automate your rent collection with a one-time setup fee of $49 per bank account on the Starter plan, $25 on the Pro, and free on the Premium.

Your tenants pay a 3.25% service fee for credit card payments or $2.49 for ACH ($1 on the Pro plan and free on the Premium plan). Tenants see their convenience fees upfront for transparency.

Other benefits include:

  1. Outgoing EFT payments: $1 each under the Pro and Premium plans. You can also mail checks for $1.50.
  2. eSignatures: $1 per document regardless of how many people need to sign.
How much money am I losing by not using DoorLoop?

Sticking to old methods carries an “opportunity cost.” DoorLoop brings efficiency, letting you grow without increasing overhead. If you're exploring property management software, measure the following:

  1. Tenant turnover costs
  2. Missed rent revenue
  3. Overhead growth with added units
  4. Clients lost to competitors
  5. Costs of vacancies and poor marketing
  6. Time spent on tenant issues and maintenance

Having faced these issues ourselves, we refined our processes and integrated these solutions into DoorLoop. Many members say the software pays for itself through the automatic late fee collection alone!

Can I migrate my data to DoorLoop?

Yes. If you’re using another software or even a spreadsheet, our migration team will help migrate your current properties, units, tenants, owners, leases, and vendors into DoorLoop.

For more information, view our article on Onboarding Data Migration.

Is my data backed up and protected?

Yes. Sleep well knowing your data is automatically backed up on numerous servers.

If you wish, you can also export and save a physical copy of your data to your computer. DoorLoop is hosted by Amazon Web Services (AWS), the leader in data security, which is also used by Netflix, LinkedIn, ESPN, Airbnb, Apple, Adobe, and many others. AWS protects your data with firewalls, security audits, and penetration tests.

Are my payments and data encrypted?

When you log into DoorLoop, the HTTPS link with a green bar or lock icon indicates secure SSL encryption for all communication in your browser. Your data benefits from 256-bit military-grade encryption, both when stored and during transfer. 

Payments to DoorLoop and tenants' rent payment are PCI-compliant, processed directly to the credit card processor without passing through our servers.

Your tenants can pay rent online by credit or debit card or by ACH (powered by Stripe). Learn more about DoorLoop’s security.

Do I need servers to run DoorLoop?

Not at all! As a cloud-based software, DoorLoop is accessible from any device or browser, including the following and more:

  • Computers: Mac, Windows PCs, Surface, Chromebook
  • Mobiles: iPhone, iPad, Android, Amazon Fire
  • Browsers: Chrome, Safari, Internet Explorer, Firefox, Opera

Work anywhere, anytime, on any device.

Can I block parts of the software from my team?

With user access roles, you can allow or block access to certain parts of the software from any user. You can also allow or block a user from creating, editing, viewing, or deleting anything.

For example, you could allow someone to add new tenants and view existing tenants, but not to edit or delete tenants. Or you could completely block access to all financials, accounting, and reports.

Do you do background checks on your employees?

We thoroughly vet every potential employee before offering them a position at DoorLoop.

We have a rigorous interview process, verify their identity with multiple forms of identification, check employment references, run employment verification, and conduct criminal background checks.

All employees must sign confidentiality and non-disclosure agreements and undergo extensive training before they can begin working at DoorLoop.

Do you have a bug bounty program?

Yes, for security purposes. As users of our own software, security is our highest priority. If you are a security researcher and discover any potential vulnerabilities, please contact us.

How can I delete all my data?

If you have full admin access on your account, you can delete all your data yourself by selecting every item on each page and mass deleting it.

After verifying your identity extensively, we can also delete your entire account for you.

Deletion is permanent and there is no recycle bin or recovery.

How secure is your API?

If you want to use our API to integrate with any other app, feel safe knowing everything is encrypted at rest and in transit using an AES-256 encryption algorithm.

Every plan includes enterprise-level security with TLS/SSL application endpoints, strong cipher suites, Perfect Forward Secrecy, and more.

Feel free to test our API using the Qualys SSL Labs test, where we receive an A+ grade.

Do you have 2-Step Verification?

Yes. For increased security, you can receive an email with a one-time code when logging into your account.

Do I need QuickBooks or Xero?

QuickBooks and Xero aren’t designed for multi-property accounting, limiting you to one property per account. 

However, DoorLoop integrates with QuickBooks Online and provides its own comprehensive accounting system, saving you both time and money and letting you manage it all.

With DoorLoop’s accounting features, you can do the following and more:

  1. Oversee accounts for multiple properties with individual reports
  2. Run reports per property, manage accounts, reconcile banks, handle vendor payments, and track finances 
  3. Access a variety of financial reports like profit and loss, income statements, cash flow, budget vs. actual, accounts payable and receivable, and more

You can still use QuickBooks for general business accounting, but trust DoorLoop for efficient property management accounting.

Is DoorLoop translated in other languages?

DoorLoop is offered in English. We plan on offering Spanish, French, and German in the near future. We also plan on translating the owner and tenant portal to other languages too.

If we get enough requests and demand, we will translate it to any other language. Please contact us to request another language.

What countries and currencies are supported?

DoorLoop supports most currencies worldwide. If you collect payments in multiple currencies, we can set up multiple accounts for you. 

Note: Currently, payments, background checks, and renters insurance are available in the US. Payments are available in Canada. Please contact us if you need any of these services in other countries, as they may be available.

How often do you add new features and make updates?

We strongly believe in the phrase “innovate or die,” which is why we’re constantly pushing the boundaries and adding new exciting features to help your business succeed. We enhance DoorLoop with monthly updates, which are automatic and require no downloads or installs.

Do you take feature suggestions?

Absolutely! Your feedback helps guide our priorities. While we can't add every suggestion to prevent software bloat, we build the most important requests based on demand and benefits.

Is DoorLoop always online?

We have an industry-leading 99.9% server uptime. Typically, we will release updates on the weekend and middle of the night so it never affects your operations. To check our status or confirm our uptime, visit our Status page.

Since we’ve had our fair share of hurricanes at our global headquarters in Miami, we also have extensive backup and continuity plans. Should a natural disaster occur, our remote teams and offices, located on multiple continents, will continue supporting you.

Will you do custom development for a fee?

Yes, depending on the size of the request. Please contact us and we can discuss custom features and more.

Who are the founders behind DoorLoop?

Our six co-founders bring real estate, finance, legal, and tech expertise.

With backgrounds in successful software and property management ventures, we've united to deliver DoorLoop, the highest-rated, all-in-one property management software.

Our headquarters is in Miami, Florida with teams located in London, England, and Tel-Aviv, Israel. Learn more on our About Us page.

Why did we start DoorLoop?

DoorLoop's founders are property managers and owners, just like you.

We have faced many of the same challenges, like rent collection, lease renewals, and maintenance requests, often sacrificing personal hours with our families and sometimes driving hours just to collect rent.

What once felt like a dream began to feel burdensome, and it felt as though our investments were owning us.  

However, after refining our approach and learning from top property managers and owners, we integrated these best practices into DoorLoop's software.

Our goal is to help you manage your properties, grow your business, and make you more money.

Why the name DoorLoop?

When we first had the idea for DoorLoop, people asked which properties they could manage. The truth is, any property with a door can be managed, which led to the first word “door” coming to fruition.

One of our core missions is to solve a major industry problem: turnover with your staff, tenants, and owners. In essence, we want to solve the “loop” problem of people coming and going. And thus, the name DoorLoop was born.

Set your business up for growth

Make more money, get organized, and grow your business with the highest-rated property management software.