How Teddy and Ciera brought clarity and professionalism back to their rentals

Losing touch with residents—and control of the experience

Teddy and Ciera Abdelmalek fell into a common trap. They relied on a third party to help manage their properties, but what seemed like a convenient setup quickly revealed its flaws. Communication lagged, issues took too long to reach the right people, and the couple struggled to stay connected with their residents' experiences.

“We would be trying to fix a problem when we didn’t even know what the problem was, or what was being said to the residents. We lost touch with what was going on and what our renters needed.”

Residents grew frustrated with slow responses. Some even tried to reach out on social media when they couldn’t get timely updates. For Teddy and Ciera, it was a clear sign that their old ways were no longer workable. They needed clearer communication, faster turnarounds, and a way to stay directly involved without losing scale.

The couple wanted reliable software that could bring everything together so their business could grow without sacrificing service.

A software shift that made management feel human again

Teddy and Ciera evaluated different options before choosing DoorLoop. What stood out was how easy the software was to understand and how naturally it fit the way they managed their properties.

“DoorLoop really seemed like the most user-friendly software.”

The biggest shift wasn’t just the features they gained, but the sense of order that finally returned to their business. Processes now lived in one place, and the confusion that once dominated their workflow began to fade.

“You’re able to screen applicants online, sign leases online, and integrate the accounting and the work order piece all in one.”

DoorLoop didn’t just help them manage the basics; it helped them rebuild trust with residents through faster communication and more consistent follow-through.

Residents felt the difference first, and so did their reviews

Once Teddy and Ciera moved over to DoorLoop, residents noticed the change immediately. Faster responses, cleaner communication, and a more organized process led to stronger relationships and fewer frustrations.

“We received numerous reviews that residents were a lot happier.”

With clearer insight into their workflow, Teddy and Ciera gained a stronger hold on both their residents’ needs and their own business goals.

Most importantly, the tension between them and their renters eased. Everyone finally had the same information, and the software helped create a more dependable experience at every step. DoorLoop didn’t just streamline their operations; it gave them a way to manage their properties with the professionalism and personal care they always intended.