How DoorLoop helped Andrew eliminate delays and scale a 1000+ unit portfolio

A portfolio too big for delayed answers

After more than twenty-five years in property management, Andrew Harrison has helped build Goodell Investments into a portfolio of nearly 900 units across multiple communities. But even with a seasoned team and a deep understanding of the industry, one thing kept getting in the way: support from his previous software provider.

When technical issues came up, replies were slow and sometimes didn’t arrive at all. For a portfolio of his size, those delays didn’t just inconvenience the team. They stalled leasing, slowed maintenance, and made it harder to deliver the level of service Andrew believed in.

“Waiting for responses for hours, if not days, can affect the bottom line of our business.”

It wasn’t sustainable. Andrew’s team needed software that could keep pace with his portfolio and a support team that actually showed up when he needed them.

A transition marked by follow-through, not friction

When Andrew found DoorLoop, the onboarding team treated the transition as if they were joining his staff, not selling a product.

“The quick response time and the staff bending over backwards to reply rapidly [have] made this software a saving grace.”

Once everything was fully integrated, the differneces were obvious. Processes with multiple workarounds in the past fell neatly into place, and the team finally had a software for the scale of their portfolio.

“I go home every single day knowing that I have a great partner in DoorLoop.”

A portfolio back in motion

A year into using DoorLoop, Andrew could measure the impact by the way his work felt. Finally, his team finally had the space to think bigger.

“We have a lot more time in our day to focus on bigger-picture things like developing and growing our business.”

With hundreds of units already under management, that breathing room made it possible to expand even further.

“We’re poised to add approximately 30 more properties to our portfolio this year.”

DoorLoop wasn’t just an upgrade for Andrew. It was the turning point that gave them back control of their time, of the team’s momentum, and of the business’s future.