How the Turners Replaced an Unresponsive Property Manager and Took Back Control with DoorLoop
Tami and Jim Turner
Portfolio type:
most used features:
used before DoorLoop:
Paying property managers and still chasing answers
For Tami and Jim Turner, hiring a property manager was supposed to simplify life. Instead, it created distance from their own portfolio. They managed a mix of multifamily, single-family, and commercial properties, but months would pass without clear answers on accounting issues, vacancies, or basic performance questions.
“The frustration of dealing with our portfolio through a property manager that was not responsive was too much. Months would drag out,”
What made it worse wasn’t just the delays. It was the loss of visibility. They no longer knew what was happening inside their own properties, and every follow-up felt like starting over.
“It was the number one stressor in our life. We lost visibility into our own portfolio and that wasn’t acceptable.”
Bringing management back in-house the right way
When the Turners decided to bring management back in-house, they knew spreadsheets wouldn’t be enough. They had used enterprise-level software before and understood exactly what to look for. This time, they wanted one system that handled the full lifecycle without bolt-ons or complexity.
“We knew exactly what we wanted out of the software because we knew what had worked well before and what was frustrating.”
DoorLoop stood out because it covered everything from advertising and leasing to accounting and deposits in one place. They could finally see the entire operation clearly.
“We wanted a one-stop shop. DoorLoop really had all the functionality from start to finish.”
Five hours back every week on accounting
Once everything was centralized, the difference was immediate. Jim, who handles accounting, could check rent status in seconds instead of hours. Issues surfaced earlier, making it easier to resolve problems before they escalated.
“I can pick up my phone and in three or four seconds see who’s paid and who hasn’t. That alone saves me about five hours a week.”
More importantly, they were finally more informed on the properties themselves than when they paid someone else to do it. Visibility replaced uncertainty, and stress gave way to confidence.
“We know more about what’s going on with our properties now than we did paying someone a lot of money every month”
“Before DoorLoop, we paid a property manager who was unresponsive and left us in the dark. Now everything is in one place — we save five hours a week on accounting, know exactly who’s paid or not, and actually have more visibility than when we paid a professional manager.”
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