How a chaotic creative studio settled into “set it and forget it” rent and maintenance

When “email over here, text over there” becomes a full-time job

City Limits Studios isn’t a typical property. It’s a creative hub in Nashville with studios, suites, and people making things at all hours—music, photo, video, the whole vibe. Mitch Goudy got into this to build a community that creates, not to chase rent payments.

However, when they took over the building, the operation felt like a junk drawer that kept spilling open: messages everywhere, maintenance requests slipping through cracks, and no single place to see what was actually happening.

“You’ve got an email over here, a text over here, and an unanswered maintenance request here. It was just chaotic.”

The mess threatened the whole business. If tenants were constantly wondering whether they had paid or whether anyone saw their issue, they couldn’t focus on their creative work.

"Set it and forget it” for the win

Mitch found DoorLoop the way modern operators often do: searching, watching, learning, and trying to solve the problem before it becomes a permanent headache.

“I came across DoorLoop’s YouTube, and they had a lot of helpful videos. I ended up watching those right before we took over the building.”

Mitch leaned hard into DoorLoop's features that change his day-to-day rhythm: autopay for rent reliability, clear tenant visibility into what’s due, and a central hub for agreements and communication. It wasn’t about adding more work; it was about removing the back-and-forth that made the building feel disorganized.

“My favorite DoorLoop feature is definitely the autopay. I love the fact that my tenants can just set it and forget it.”

The result is a building that runs cleanly in the background so Mitch can focus on the front-of-house experience: the creative community, the work, and the energy that makes City Limits Studios worth renting in the first place.

They stopped asking, he stopped chasing

Thankfully, Mitch found the support he needed.

“DoorLoop definitely saves us a considerable amount of hours every single month, especially when the first of the month rolls around and we have rent to collect.”

The tenant experience got noticeably better, too. No more confusion, stress, or “did you get it?” texts, just tenants who set it up once and moved on with their lives.

“I actually asked one of my tenants today what his experience was like, and he said, ‘I set up autopay, my agreements are in there, and I haven't thought about it again.’”

When rent and maintenance stopped being a monthly drama, the space could finally be what it was meant to be—a place where creatives show up and do great work without administrative nonsense.