Online payments, online signatures, on-time tenants

Susan Amell

New York

Property Manager at Amell Family LTP

100 - 1,000+

Units

THE problem

Half digital. Half by hand.

Susan Amell is a Partner and Property Manager at Amell Family LTP, where she helps oversee 151 units. While the team had pieces of a system in place, they were juggling tools and handling key parts of their workflow by hand.

"Before finding DoorLoop, we had a system in place, but we struggled with a complete package. We had our bookkeeping in one place, but our tenant profiles and contract information was done manually."

THE SOLUTION

Sent. Signed. Done.

DoorLoop brought everything Susan's team needed into one connected platform, from tenant profiles and contracts to payments and accounting.

"We love Doorloop’s tenant profiles, as well as the online contracts, payments, and banking/accounting. Rental contracts and online signatures have made the system flow. No more mailing out the contracts. Within an hour, we have a signed contract by all parties."

THE OUTCOME

From anywhere. To the minute.

With operations consolidated and automated, Susan's team has cut down on rent collection time, improved on-time payments, and gained the flexibility to work from anywhere.

"The time I once spent receiving all my tenants' monthly rent payments has been reduced tremendously... the majority have gone to online bill payment!! Tenants are paying on time, and there are fewer and fewer ‘past due’ clients. They see the automatic late fee and they know we mean business. Because each of us in the office have different tasks, one can work from home very easily. We can all see what's been done, needs to be done and is in process. The reports are very helpful! I can provide accurate, to-date and to-the-minute reports."

"Rental contracts and eSignatures have made the system flow. No more mailing out the contracts. Within an hour, we have a signed contract by all parties."

Susan