How Risa Bourgeois replaced 20 years of spreadsheets with DoorLoop

Running blind between two buildings

When Risa Bourgeois took over management of two multifamily properties totaling 120 units, she inherited more than a workload—she inherited a set of disconnected tools that made it hard to see the full picture. Each building had its own way of doing things. Data lived in different places. Spreadsheets tried to fill the gaps, but they offered little structure and even less confidence.

Processes that should have aligned across both properties felt inconsistent. Important details were scattered. And because the systems weren’t uniform, Risa spent too much time trying to reconcile information instead of acting on it.

When she looked at how she wanted the properties to operate, she saw a clear gap between the experience she envisioned and the tools she had.

“We’re operating two properties that should be managed the same way, but the tools we were using just didn’t support that.”

She needed clarity, consistency, and a structure she could trust every day.

One roof for two properties

RIsa was looking for something that made sense. Something that made her feel in control. Something she could trust to keep two properties operating in sync.

The transition to DoorLoop surprised her. What she expected to be a heavy lift turned out to be smooth and intuitive thanks to DoorLoop’s onboarding team and migration process.

“The transition was smoother than expected. We were really happy we didn’t have to spend time entering data.”

And whenever she needed help, she got it.

“There’s not a time I reach out to DoorLoop support that they can’t answer a question. They're extremely knowledgeable.”

The combination of structure and support changed how she worked almost immediately.

Once inside the software, everything she had been missing began to fall into place. Documentation became immediate and organized. Tasks that once required sorting through files or spreadsheets were suddenly visible at a glance.=

Seeing everything, missing nothing, and gaining time back

Her workdays instantly felt different. She stopped juggling spreadsheets. She stopped hunting for information. She stopped questioning whether something had slipped through the cracks. Now she could open DoorLoop and see exactly what mattered.

“The dashboard feature summarizes everything you want to know about each property.”

The clarity she gained didn’t just make her more efficient. It made her more confident. And the time savings were real:

“Every week, DoorLoop saves me around five to eight hours.”

For someone managing two properties with different histories, staff, and rhythms, those hours meant everything. They gave her space to lead, to plan, and to operate proactively instead of reactively.

“It’s truly been a game-changer for us.”