How Jessica Mekal saved 10+ hours weekly and offered self-service to tenants

Google Drive, the insufficient property management software

Jessica Mekal fell into property management when a local company hired her as an intern during business school. She quickly moved up to assistant property manager, handling residential and commercial properties for landlords who trusted her.

But the tools? Not so much.

“Before DoorLoop, I was just using Google Drive.”

Managing roughly 50 units meant constant juggling. Tenant information lived in one folder, documents in another, and lease agreements somewhere else entirely. When a tenant called with a question, Jessica had to hunt through files to find answers.

Everything required Jessica's direct involvement because tenants had no way to help themselves. For someone managing dozens of properties, the inefficiency was draining.

When customer service means real humans

Jessica did what any overwhelmed property manager would do: she Googled "property management software." Fortunately, she got exactly what she needed.

“The customer service was amazing. I was actually talking to a live person right away after I scheduled a demo, and they were always very, very responsive.”

That continued into her onboarding as well. DoorLoop's team migrated her existing information and set up the entire account for her.

“DoorLoop is different from other property management software companies because they created a very easy transition in the beginning. They actually take all the information that you have and will input it right into the [software] for you. So when you actually start using the [software], you're ready to go right then and there.”

Ten hours back, zero stress forward

The transformation was immediate and measurable. Jessica hit the jackpot.

“Using DoorLoop saves me about 10 hours or more a week.”

The real relief came from the tenant portal. No more constant phone calls. No more hunting through folders while tenants waited. They could finally handle everything themselves.

“Life now with DoorLoop is great. It's less stressful. I love knowing that my tenants have the ability to log into their tenant portal and handle anything they need.”

Out on properties, the mobile app meant instant answers.

“My favorite DoorLoop feature is definitely the app...If I ever run into a tenant, I'm able to confirm all of their information live right there. I can also look at their lease agreement, their ledger, everything right then and there at my fingertips.”

For Jessica, her advice to other property managers is simple: automate now, save time forever.