How Charles Colonna reclaimed 8+ hours weekly and eliminated bank runs

The daily grind of two to three bank trips a day

Charles Colonna's property management division at On Point Supply was growing fast. Twenty-five properties—residential and commercial—each demanded attention. But Charles was running the operation the old-fashioned way.

“I was doing everything manually. I was basically going to the bank two to three times a day, and calling and dealing with subcontractors.”

The inefficiency was crushing. Records lived everywhere and nowhere. Tracking who owed what required constant vigilance. Coordinating with subcontractors ate up hours. The stress compounded daily.

“Some of the problems [included] trying to keep all of my records in one place, going to the bank all the time, receiving rent payments, and trying to stay on top of tenants.”

Charles needed something to bring order to the chaos. After COVID-19 shifted him from shipyard work into helping family and friends with property management, the business model had promise, but the execution was exhausting.

A YouTube search that changed everything

Charles did what anyone overwhelmed would do: he searched Google and watched YouTube reviews of property management software. DoorLoop kept appearing, and something felt different.

The interface was clean, colorful, and cutting-edge. More importantly, the sales team understood his unique situation: managing two completely different portfolios with distinct accounting needs—one for a trust, one for a shipyard.

His favorite feature became immediately clear: the online tenant payment portal that connects directly to his bank account. No more daily bank runs, finally.

Eight hours back every week

The transformation happened quickly. Charles got his time back simply by having everything accessible on his phone.

“[DoorLoop] saves me between eight to nine hours a week with the ease of access on my phone, and being able to look at all the statistics on every house very simply.”

Tenants can now make maintenance requests at any hour. Payments happen digitally—multiple ways if needed. Records live in a history-based log that keeps everything organized. The bank trips? Gone entirely.

“If it wasn't for DoorLoop, I would probably be doing everything manually still and take a much more stressful approach to [managing] all my properties.”