How Holstein Homes replaced payment chaos with a standardized process

A patchwork of payments that couldn't keep up with growth

As Becky and her husband expanded Holstein Homes, their rent collection methods expanded too—but not in a good way. Tenants were all paying differently: checks, cash, individual payment apps, and everything in between. That patchwork approach made it nearly impossible to maintain clear records or know who had paid and when.

“Some were paying with checks, some with cash, [and] some with apps. It was getting cumbersome and confusing.”

Instead of a streamlined monthly rhythm, every rent cycle became a manual sort-and-verify process. Reconciling payments took too long, and tracking utilities or charges required double-checking multiple sources. The bigger their portfolio became, the harder it was to maintain order.

Becky needed a single, reliable method that simplified payments and brought consistency to their growing business.

Bringing order to rent collection chaos

When Becky learned about DoorLoop’s software, she saw an opportunity to replace the patchwork with something unified. She wanted everything to live in one place and could finally see that path forward.

“To put it all in a single system and really have one process was really helpful.”

Centralizing their operations brought immediate relief. Tenants now had one place to pay. For Becky, the change wasn’t just technical; it created the breathing room she needed.

As they continued using the software, Becky saw the pace of improvements firsthand and felt an immediate difference in her day-to-day work.

“DoorLoop is changing all the time and coming up with new features and just expanding.”

Support became a standout element as well. If anything came up, she didn’t wait days for help or get routed through impersonal channels. With one consistent workflow and responsive support behind it, the operational stress that once weighed them down began to fade.

Consistency they could count on every month

DoorLoop brought the structure that Becky and her husband had been looking for. Rent collection became predictable instead of chaotic. Tenants had one place to go, and Becky had one record to trust. That alone reshaped how each month felt.

“It's a one-stop shop for [tenants] as well.”

Having everything organized inside a single piece of software also made it easier to scale without adding complexity. Nothing depended on tracking down a message or payment in a different app.

“It creates a standard process for the entire gamut of being a landlord.”

For a growing business like Holstein Homes, that consistency made all the difference.