"A sophisticated system that keeps up with it all"

Tell us about yourself:

My name is Antonio Munoz, and I work for the Keith Home Team, we manage both multifamily and single family homes. 

When did you become a property manager?

I became a property manager because following real estate had to choose and property management was a good shift for my previous background in hospitality and quality assurance. It was a perfect fit.

Where did you hear about DoorLoop?

We were researching to find the best system that worked for us and DoorLoop was that, the best system we could find.

How long have you been using DoorLoop?

We've been using DoorLoop for about a year and it's fantastic. Absolutely fantastic.

How was the onboarding process?

It's a more personal touch with DoorLoop. You have the tools to do the job, but then immediately if you get stuck or there's a question or even something simple like you're looking for a certain file, DoorLoop can help you with that through the chat. And if things get really bad where you just can't figure it out, they can actually, with your permission obviously, go into the system and help you find what you're looking for.

What made you want to try DoorLoop?

The need that we had to manage our property better. We were continuing to grow. We needed a more sophisticated system to keep up with it all.

What did you do before DoorLoop?

Before DoorLoop, it was a very old way of doing things. It was the spreadsheets, notepads. We didn't know where things were, what happened with the tenant, what repairs were needed, what was the status of those repairs, DoorLoop solved all of that. It made it to where we know in real time what's happening and what needs to be done.

How much time do you save every week?

We're looking at hours. Every week we're looking at at least five, six hours DoorLoop has saved. That's a lot of time.

What is your favorite DoorLoop feature?

My favorite feature is actually to be able to look at one glance at the home screen to see where everything is at. You're able to put in whatever features are important to you, whether leases that are expiring, balances that are due. I mean that home screen is just one stop shop. I really like it.

What changed when you started using DoorLoop?

We experienced some really good changes once we started to use DoorLoop. One of them was when you get to a certain number of properties, it's easy to forget what's happening, who owes and all that. Well, with DoorLoop you're able to log conversations you had before, put in notes that were necessary before and so there's a really fantastic record of what's really happening, what has been done. We like that documentation part, as well.

How is DoorLoop different?

The one thing that really stands out with DoorLoop also is the fact that whenever you have any questions, you can just click on that chat and you get a response. I mean, almost immediately you get a response until it's resolved and that's such a great help for us, especially starting out.

What advice would you offer?

DoorLoop is the way to go whether you're a beginner or whether you've been doing this for years. DoorLoop has everything you need.