How DoorLoop helped Antonio Munoz track repairs and documentation with confidence

Lost notes, lost time, and no clear picture

As Antonio’s portfolio expanded across multifamily and single-family homes, he fell into a common pitfall of expansion—growing disorganization, not profits. His team relied on spreadsheets, notepads, and scattered bits of information, making it nearly impossible to know what was happening across their properties in real time or answer even basic questions.

“Before DoorLoop, it was a very old way of doing things: the spreadsheets, the notepads. We didn't know where things were, what happened with a tenant, what repairs were needed, and what was the status of those repairs.”

This lack of visibility created real operational blind spots. Work orders slipped through cracks, tenant situations weren’t clear, and the team was often reacting instead of staying ahead. As the portfolio continued to grow, the gaps widened.

The team desperately needed a modern software solution that could replace the guesswork with clarity and give him a true picture of his properties at all times.

Real-time clarity, documentation, and support when it matters most

When Antonio found DoorLoop, the combination of features and personal support stood out. He finally had software that felt manageable and gave him control, which was crucial for an operation that needed sophisticated software to handle its continued expansion.

“It's a more personal touch with DoorLoop. If you get stuck or have a question, DoorLoop will help you through the chat. And if things get really bad, they can actually help you find what you're looking for.”

Suddenly, information that used to take digging or guesswork was right in front of him. What used to be forgotten—old conversations, repair history, and charges—was now documented and easy to reference. DoorLoop offered exactly the structure and visibility required to manage his growing portfolio.

Hours saved, full visibility, and confidence in every decision

The biggest shift came in the form of time, and the freedom that followed. Once Antonio moved everything into DoorLoop, the hours he used to spend tracking, confirming, and sorting information each week dropped dramatically.

“Every week we're looking at at least five or six hours DoorLoop has saved. That's a lot of time.”

Just as transformative was the clarity he gained. With documentation in one place and the ability to log conversations and track past actions, he no longer had to wonder what happened last week or what a tenant was told.

And when he needed help, he didn’t wait.

“You can just click on the chat and get a response almost immediately until it's resolved.”

DoorLoop didn’t just remove the chaos. It gave Antonio the foundation he needed to grow without losing control of the day-to-day.