Customer Support Specialist

Remote available
Department
Customer Support
Location
Miami, FL 33139, USA
type
Full Time
About DoorLoop

DoorLoop is the easiest rental property management software used by landlords and property managers worldwide.

As a SaaS company with $10M in funding, 3 offices worldwide (Miami, London, Israel), and a team of highly successful co-founders, we are one of the fastest growing prop-tech companies with over 400% growth this year!

Our founders started and sold 2 successful startup companies that generated millions in revenue and helped tens of thousands of customers in over 170 countries worldwide. We know what it takes to build a world-class company – and it all starts with a world-class team.

If you want to work with a team that values openness, transparency, feedback, and growth, DoorLoop is for you.

The Role

Our customer service and tech support is vital to the happiness and longevity of our members. We strive for a high satisfaction (NPS) score, and do everything we can to resolve our members questions and issues.

  1. Customer support specialists monitor and respond to any new messages in the help center (powered by Intercom), and answer incoming support calls.
  2. We do our best to resolve the message in a professional, patient, and courteous manner.
  3. We help our customers by phone, chat, email, and Zoom.
  4. Help create new articles & tutorials with screenshots, GIFs, and videos.
About You

People that do best in this role have these personality traits and work habits:

  1. Friendly, patient, and always willing to help and go above and beyond to ensure customer happiness
  2. Organized and focused
  3. Coachable and trainable, open to learning and listening from your peers and those around you
  4. Willing to adapt and change as the company grows and the role changes
Qualifications
  1. Must be able to legally work in the US and in our office full-time in South Beach (929 Alton Road, Miami Beach, FL 33139). You can relocate from another City, State, or Country if needed.
  2. Fluent in English reading, writing, and speaking
  3. Types at least 45 word per minute (https://www.doorloop.com/type)
  4. Tech-savvy and great with computers
Bonus Points
  1. Any previous experience working in a SaaS company doing tech support, help desk, or IT is a major plus.
  2. Speaking and writing in multiple languages is a plus, but not necessary.
Benefits
  • Unlimited time off with unlimited personal, vacation, and sick days
  • No dress code, strict rules, or "policies"
  • Work at Büro South Beach - a super fun co-working space with great energy, private rooms, kitchen, networking events, and more. Walk to lunch at Lincoln Road or the beach every day!
  • Freedom - We believe "responsible people thrive on freedom, and are worthy of freedom
  • Great equipment from ergonomic chairs, stand-up desks, Mac or PC laptops; whatever helps make you more comfortable & efficient
  • 401k with 4% matching. No time delays & no vesting schedules. Enroll and keep all money on day 1.
  • Health insurance reimbursement of $200 per month, or $400 if you have a dependent (children, etc...) to any plan you want!
  • Get paid with Gusto payroll - Split paychecks between different bank accounts, save money automatically towards a travel or emergency fund. Get a high-interest savings account, free payroll advances, and much more.
  • Company expense card to purchase gifts for your leads/clients
  • World class training program that generated millions in revenue across our two previous successful companies that were acquired
  • Learn from our co-founders how to invest your money in a diversified portfolio of real estate, stocks, IRA, 529 Plans, and more.
Additional Information

Please only apply if you're very serious. As an equal opportunity employer with a non-biased interview process, you will be asked to complete an application, followed by a 25 minute assessment to make sure you're an A Player who also takes this process seriously.

You will work directly with our co-founder and director of customer success and will receive training on the software (usually takes less than a week to get going). You will have tutorials to use as a reference, or send to our members to help them.

Salary is based on experience and ranges from $12-$25/hour. There are great growth opportunities in this role as you move up to become a higher level technician with time and experience.

Learn more about us from our careers page. We look forward to hearing from you soon!

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