Customer Retention Specialist

Remote available
Department
Development
Location
Miami, FL 33139, USA
(Remote Available)
type
Full Time
Great place to work certified
About DoorLoop

Certified as a Great Place to Work®, DoorLoop is the easiest property management software used by landlords and property managers to manage hundreds of thousands of units.

As a SaaS company with $30M in funding, 3 offices worldwide (Miami, London, Israel), and hundreds of thousands of units being managed, we are one of the fastest growing prop-tech companies with over 400% growth this year!

We know what it takes to build a world-class company – and it all starts with a world-class team. If you want to work with a fast growing tech startup that values transparency, feedback, and growth, DoorLoop is for you.

The Role

Our customer success team is looking to bring on a Customer Retention Specialist to work in our Miami office. This role will include:

  • Reaching out to cancellations and finding ways to retain them, or determine the major factors leading to cancellations.
  • Reaching out to dissatisfied customers and determining reasons for their dissatisfaction.
  • Finding ways we can  keep our customers, and keep them happy.
  • Designing and implementing customer retention strategies to increase loyalty and retain business. 
  • Analyzing customer feedback.
  • Negotiating with customers.
  • Compiling reports for management.


About You

People that do best in this role have these personality traits and work habits:

  • Helping people and finding solutions for their problems.
  • Focused, diligent and energetic.
  • Very technical and computer savvy with strong troubleshooting abilities.
  • Experience with Excel, Salesforce. Experience with Postman is a bonus.
  • Organized and precise.
  • You are a problem solver that loves to find the root cause of the problem and self-diagnose, fix, or recommend a fix.
  • You love helping and training others including co-workers and customers.
  • You’re a team player and an overall fun person to work with.
  • You have an aptitude for learning new skills and an eagerness to take on new challenges.

Qualifications
  • Experience with customer service.
  • Experienced with Salesforce and Excel.
  • Must be able to legally work in the US and in our office full-time in South Beach (1601 Washington Ave, Suite.200, Miami Beach, FL 33139). You can relocate from another City, State, or Country if needed.
  • Fluent in English reading, writing, and speaking.
Bonus Points
  • Any previous experience working in a SaaS company doing tech support, help desk, or IT is a major plus.
Benefits
  • Unlimited paid time off with unlimited personal, vacation, and sick days.
  • 401k with 4% matching. No time delays with instant vesting. Enroll and keep all money on day 1.
  • 100% paid health insurance including medical, dental, and vision on Cigna's PPO Open Access Plus plan, and 25% covered for dependents.
  • $100,000 life insurance policy to take care of your loved ones.
  • Short-term and long-term disability insurance for unexpected events.
  • Company expense card and monthly stipend for any business expenses (training courses, certifications, equipment, whatever you want!).
  • World class training program where you're paired with an onboarding buddy to ensure your success.
  • Monthly investment classes from our co-founders on how to invest your money in a diversified portfolio of real estate, stocks, IRA, 529 Plans, and more.
  • Work on Lincoln Road (for those working in our Miami office), the most vibrant street worldwide with great restaurants, activities, and walking distance from the beach.
  • No micromanagement - We believe responsible people thrive on freedom.
  • Great equipment - Ergonomic chairs, stand-up desks, Mac or PC laptops, dual monitors, and more.
  • No rules - No dress code, policies, or handbooks. Just do great work & have fun!
  • Get paid bi weekly with Gusto payroll - Split paychecks between different bank accounts, save money automatically towards a travel or emergency fund. Get a high-interest savings account, free payroll advances, and more.
Israel Benefits
  • Unlimited paid time off with unlimited personal, vacation, and sick days.
  • Annual bonus based on your performance over the last 12 months.
  • Free daily lunch and a micro kitchen with unlimited healthy snacks in our office prepared by Cibus.
  • Annual company retreat in the US with our Miami team (all expenses paid).
  • Work from our Miami or Israel office as much as you want, or work a few days from home on a hybrid schedule.
  • Complimentary training in our Miami office for up to one month.
  • Career development with unlimited access to Udemy's courses and other growth opportunities.
  • World class training program where you're paired with an onboarding buddy to ensure your success.
  • Monthly investment classes from our co-founders on how to invest your money in a diversified portfolio of real estate, stocks, crypto, NFT, & more.
  • Work in Tel Aviv, the most vibrant city worldwide with great restaurants, activities, and walking distance from the beach.
  • No micromanagement - We believe responsible people thrive on freedom.
  • Great equipment - Ergonomic chairs, Mac or PC laptops, dual monitors, and more.
  • No rules - No dress code, policies, or handbooks. Just do great work & have fun!
Additional Information

You will work directly with our co-founder and Director of Customer Success, Matthew Cave, and will receive on the job training. There are great growth opportunities in this role as you move up in the customer success department with time and experience. We look forward to hearing from you soon. Please only apply if you're very serious. As an equal opportunity employer with a non-biased interview process, you will be asked to complete an application, followed by a 25 minute assessment to make sure you're an A Player who also takes this process seriously. Salary is based on experience and ranges from $30,000 to $50,000 per year. There are great growth opportunities in this role as you move up to become a higher level technician with time and experience. Learn more about us from our careers page. We look forward to hearing from you soon!

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Customer Retention Specialist

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Customer Retention Specialist

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