Part of DoorLoop's team of AI agents that never clocks out, the Receptionist Agent handles tenant calls, texts, emails, and portal messages around the clock, resolving requests using real property data and the rules property managers set.
MIAMI BEACH, Fla., Oct. 29, 2026 - DoorLoop, the agentic property management software company, today announced the availability of the DoorLoop Receptionist Agent, an AI-powered team member that handles tenant conversations around the clock, resolves routine requests, and escalates only what requires human attention.
Property management doesn't stop when the office closes. Neither should tenant service.
Unlike traditional chatbots, answering services, or AI tools that simply route messages, DoorLoop's Receptionist Agent works directly inside the property management platform. It has access to the leases, ledger, property details, and open work orders needed to provide answers grounded in what's actually happening across a portfolio.
The results are measurable: DoorLoop Receptionist Agent resolves 75% of tenant portal conversations without property manager involvement. Between Sept. 8 and Oct. 7, 2026, across portal and text, AI-handled conversations closed in under 90 seconds, compared with 66 minutes for human-handled conversations during business hours and 3.6 hours after hours.
The Receptionist Agent was unveiled at the National Association of Residential Property Managers (NARPM) Annual Convention in Las Vegas as part of DoorLoop's growing team of specialized AI agents.
One agent. Every message. Real resolution.
A tenant texts about a late fee. Another sends a portal message to check on a maintenance request. A third asks about their lease renewal date.
Traditionally, each interaction creates another task for the property management team. DoorLoop's Receptionist Agent changes that by bringing every conversation into one intelligent, always-on service experience.
The agent is designed to:
- Be there, day or night. Handle incoming calls, SMS, emails, and tenant portal messages, including nights, weekends, and holidays.
- Resolve requests using real property data. Reference lease terms, account balances, property information, and open work orders to answer questions accurately and in context.
- Serve tenants across languages. Communicate with tenants in their preferred language while giving property managers an English translation of the conversation, so language barriers don't create more work for the team.
- Follow the operator's rules, not a generic script. Apply company-specific policies covering everything from late fees and pet restrictions to maintenance responsibilities, without requiring complex decision trees.
- Know when a person is needed. Escalate sensitive, exceptional, or out-of-policy requests with the conversation history, relevant records, and reason for escalation attached.
- Keep everything on the record. Log conversations and agent activity in DoorLoop, giving teams visibility into what was handled and what needs attention.
Whether a company manages dozens or thousand of units, tenants can receive timely, consistent service without every additional interaction creating more manual work.
Not another AI tool. AI built into the system that runs the business.
While much of the property management industry adds AI tools alongside existing software, DoorLoop built AI into the system itself. The same platform that manages leases, accounting, payments, and maintenance also powers the agents that act on that information.
That means the Receptionist Agent doesn't have to guess about a tenant's balance, rely on outdated information, or send a property manager searching through another system. It references the records already in DoorLoop and responds within the rules the operator has set. And unlike AI systems that operate as black boxes, DoorLoop puts the operator in control. Every agent is designed around three principles:
- Logged. Every agent action lands in a plain-language log, attributed to the agent that took it.
- Reversible. State can be walked back from that log. Messages already sent stay sent, and nothing is erased.
- Granted. Agents start at full approval. The operator decides how much autonomy each one earns, per action and per situation, and can lower it again at any time.
Meet the team that never clocks out.
The Receptionist Agent is part of a new operating model for property management: a team of specialized AI agents working inside DoorLoop, following each property manager's rules, and giving teams more time to focus on the decisions and relationships that grow their business.
The Receptionist Agent is just the beginning. DoorLoop plans to introduce new specialized AI agents on a monthly cadence, expanding the work property managers can hand off while keeping them in control.
More time to grow. Less time managing the inbox.
For property management companies, the value goes beyond faster tenant responses. It's the ability to redirect time and attention toward higher-value work.
“I appreciate being able to review tenant tasks and questions that the Doorloop AI Agent automatically addressed and resolved without requiring my direct involvement,” said Tovi Sadres of Dazzres, a Texas-based property operator and early user of DoorLoop's AI agents.
“Property managers don't need another inbox or another chatbot. They need tenant requests resolved,” said Ori Tamuz, CEO and co-founder of DoorLoop. “When 75% of tenant portal conversations can be resolved without involving the property manager, that's a fundamental change in how a property management business operates. Teams can grow without spending more of their day answering the same questions.”
Availability
The Receptionist Agent is available now to DoorLoop customers on Connect and Multiply plans. To learn more, visit doorloop.com
About DoorLoop
DoorLoop is agentic property management software. Its AI agents operate inside the same platform that holds a company's accounting, leases and payments, allowing property managers to hand off operational work while retaining control over what each agent is permitted to do.
Ranked #1 for property management software on Capterra and #1 for customer satisfaction on Software Advice, DoorLoop is trusted by teams managing portfolios from dozens to thousands of units.
Founded in 2019, DoorLoop has raised more than $130 million from investors, including a $100 million Series B led by JMI Equity. Today, more than 10,000 paying customers use DoorLoop to run accounting, leasing, maintenance, payments and other property management operations. The company has more than 200 employees across offices in Miami Beach, New York and Tel Aviv.
Learn more at doorloop.com.
Media contact: press@doorloop.com
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