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Managing rental properties is a complex and busy business- with many moving parts and responsibilities that need to come together harmoniously for a high level of service, long-lasting success, and a strong reputation in real estate. In many cases, people running their own rental businesses completely lose control of their work/life balance when things begin to grow- and lose track of what they need to prioritize.
If that sounds like something you are facing- or want to avoid facing in the future- the answer is an advanced property management software package that brings everything into focus- and provides the support and system you need to keep your property business on track.
One possible choice is TOPS Enumerate- but is it the one for you? This complete review of the program and its features highlights the core priorities, principles, and provisions with Enumerate to help determine how it helps and who it is best for. We have also shared the pros and cons- and a few alternatives for comparison.
What Is TOPS Enumerate?
TOPS Enumerate is an all-in-one community association management software aimed at making life easier for property managers and self-managed real-estate-rental teams. It is a web-based system with several variations and software packages- all with star-studded feature lists and impressive capabilities.
It is different from a lot of other property team platforms because it focuses more on community management- including resident engagement, board member collaborations, and plenty of communication channels. Enumerate also excels in financials- offering a complete and supported solution for SMEs and growing businesses to gain confidence, compliance, and convenience when managing their accounts.
TOPS Enumerate Features
Let's take a closer look at some of the core features provided by TOPS Enumerate. It is a vast program that covers a lot of bases- so the following list is not exhaustive, but it does give a good idea of what the theme and culture of the platform are all about.
Accounting and Payments
The main attraction of the TOPS software is the accounting suite. It automates important processes, makes it easier to manage payments and expenses, and offers customizable reports. Enumerate's bank integration module works with smart banking to make transactions faster, safer, and easier- benefiting tenants and property managers alike.
Operations and Property Management
Manage everything in one user-friendly place- including homeowners' communications, advanced reports, workflows, maintenance, schedules, and much more. Task management is easy and even enjoyable- with a convenient automated workflow system, action tables, and a community dashboard.
You can also access a library of templates for important forms and agreements in the real estate and rental businesses.
Analytics and Reports
The report writer function is something quite different about Enumerate- and it would be a huge game changer if there were not some issues with it being user-friendly. Luckily, the standard reports are robust and reliable- especially the AR payment analytics and dashboard features.
Communication
Community association is a big part of what makes Enumerate tick- and it is something we really like. The platform operators seem to understand the importance of communication and collaboration in the rental business- especially in shared apartment blocks and condominiums.
There are multi-channel engagement options where people can share schedules, requests, photos, and payments- and you can adjust the settings to determine what you do and do not allow. It is also a space for group and private chats between residents, board members, owners, and staff.
Resident Engagement
Going one step further than just providing a safe and accessible space for communications, Enumerate also helps you encourage a sense of community between your tenants and teams. They can reserve amenities, suggest tenant events, and much more- it is like your own private social media for rental property management.
Customer Support Team
There are two types of customer support channels with Enumerate: an automated response system utilizing TOPS AI and automation and an email support team. Both offer assistance with system issues and questions- and are technically available around the clock (although getting a response through email can take time).
System Training
The Enumerate Training Package includes webinars, a robust knowledge center full of answers, downloadable papers, and in-person and online training events. There is also a helpful blog for users to learn from.
It helps with implementations- even providing a team to personally help your business get things started- including integrating the software with your current systems (where possible) and onboarding staff to turn them into experts on the software.
Book Keeping
Enumerate has an elite financial services team that can take charge of your bookkeeping- turning it from one of your biggest headaches to the greatest advantages. When you choose to work with the bookkeeping team, they take a significant weight off of your shoulders- managing the financial layout and back office efficiently.
TOPS Enumerate Prices
There is no information regarding the exact prices for the various Enumerate software subscriptions- only the details of what is included in each one. On the official website, three possible subscriptions are shown: Starter, Growth, and Enterprise.
The Started package is advertised as a foundation-level support for small property management companies or a self-managed community- and is most likely the least expensive of the three.
Next is the Growth package- described as the most popular choice for growing companies that require more advanced tools and access to automation software. The Enterprise package (presumably the highest-priced option) seems much the same- but with more customization available.
Is There a Free Trial Available for TOPS Enumerate?
Yes, there is! Enumerate offers free demos for all its software packages- so you can try them before you buy.
TOPS Enumerate Pros and Cons
We have discussed the core features- now let's talk about the standout benefits and potential downfalls. These are based on user review data, general functionality, and observations about the platform as a whole.
PRO: Enumerate Central Integrates with Many Advantageous Partners
There are more than a dozen highly beneficial partners in the Enumerate immediate network- all of which bring something valuable to the table. Some of the most notable include Alliance Association Bank, Axela Technologies, Everview, and CIT.
The list of integration possibilities is even better- making it possible for you to continue using other systems and tools that you love alongside Enumerate for maximum efficiency and convenience.
PRO: It Provides a Complete Operations Management System for Property Companies
One thing that has to be said about Enumerate Central and its various software programs is the impressiveness of its versatility. The platform offers a comprehensive feature set for clients- covering every element of property management and real estate.
PRO: The Training and Implementation Team Helps New Clients Get Off to a Great Start
Implementing software as complex and varied as Enumerate is no mean feat- and doing it alone is near impossible. Luckily, the company provides personal support from a team of experts to help you get things started.
There is a fee for the service- although it is not specified online- since it seems to be dependent on the size and scope of the business.
CON: It Can Take a While to Hear Back from the Customer Service Agents
Let us begin this point by saying that there is a fairly comprehensive in-app help system that provides automated answers immediately to most questions. However, in cases where this system can't help, users need to contact the support team.
Several reviews claim that this service is not as fast as it could be- since email is the only form of communication, and responses are often quite slow. If there is something interfering with your ability to run your business and serve your tenants well, it can be frustrating and problematic to have to wait.
CON: There Is No Upfront Pricing Information
Enumerate does not share its pricing information on its website. Instead, it asks people to request a demo for the subscription option they are interested in, and only after they provide details about their business and operations do they receive a quote.
While this is not unique to Enumerate, it is an inconvenience for people who don't want to waste time exploring a platform that may not be within their budget.
CON: Some Customization Features are Limited
You can't always change subject lines and other details on emails if you are not the scheduler- with many things automatically getting sent out with the software's name. Additionally, the custom report tools are not as user-friendly as many of the other functions.
CON: Most of the Tools Specifically Tailored to Property Management Teams are Reserved for the More Costly Plans
There are plenty of useful tools designed specifically for real estate and rental property teams, but most of them are not included in the standard subscription. That means that to get the most out of the software, you may have to opt for a higher monthly cost.
Three Alternatives to Choose Instead of TOPS Enumerate
If Enumerate doesn't sound like the best fit for your business- or you simply want to explore more options- these three competitors are great alternatives to consider. They are each unique- offering something different to suit every budget and operational style.
1: DoorLoop
We might seem biased, but it is only because we know what property managers and their teams really need from their software- which is why we are the top choice for this type of program. DoorLoop is an excellent alternative to TOPS Enumerate or Enumerate Central because it ticks all the boxes.
With an elite range of top-quality services tailored perfectly to meet the needs of property management teams of all shapes and sizes- DoorLoop makes efficient and convenient operations more achievable and affordable.
Features
- Complete suite of accounting tools
DoorLoop offers a comprehensive accounting program that makes managing finances easier for users- even if they have no previous accounting experience. Stuck with a typical financial statement unable to move forward? This system can help- and if it can't, you can integrate it with QuickBooks to get the job done.
It also lets you with bank transaction integration, custom reports, web-based payment processing, and tax filings- to name a few.
- Online tenant portal
The features that benefit your tenants also benefit you, because you are providing them with a more enjoyable and manageable rental experience. Your renters can access the DoorLoop tenant portal to chat with you, make requests, check for scheduled visits or maintenance, pay rent, sign lease agreements, and much more.
It also makes it easier for you to stay connected with your renters- and streamlines the rent collection process to save time, effort, and hassle for both parties. You will be sent a notification whenever a new payment is received from a tenant through the portal- and you can send reminders through when due dates are coming up.
- Easy and efficient mobile communication
Stay connected with the customer support team, your tenants, other team members, rental applicants, and vendors through the convenient mobile communications platform provided by DoorLoop. Send messages securely from your smartphone, tablet, or laptop on the go whenever you need to without being stuck behind a desk.
You can arrange private chats or group messages- and organize your conversations into categories. It generally makes it easier and more convenient to stay in touch with everyone connected with your rental business.
- Owner portal (Pro and Premium subscriptions)
DoorLoop provides a helpful portal for owners, landlords, and managers. They can use it to send automated reminders for rent payments and maintenance plans, manage tenant requests, arrange visits, and export reports.
It makes it easier from the compliance and management side of things by keeping all essential owner tasks and tools in one easily accessible platform. The owner's portal is not part of the DoorLoop Starter package, but it is included in the other two subscription options.
Pricing
DoorLoop believes in flexibility- and we understand that what works for one property management company may not work for another. Whether the budget is your top priority or maximum feature access and customization- DoorLoop has something for you.
The price plans are as follows.
- Starter Pack - $49 per month: If simple but efficient and user-friendly property management software at a low price sounds like what you need, the DoorLoop Starter subscription is a good choice. It covers the essentials- far more than most plans at this price point.
- Pro Pack - $99 per month: When you need more robust communication and payment tools- plus access to an owner portal, online markets, and customizable dashboards- you can upgrade to the Pro version of the DoorLoop software.
- Premium Pack - $149 per month: Looking for a comprehensive, advanced property management software solution that does it all? DoorLoop's Premium package is hard to beat- and is excellent value for money when you consider the vast range of features.
To make things even more affordable, DoorLoop offers a 50% discount on all subscriptions for the first two months- and you can test out the software through a scheduled free demo.
2: Landlord Studio
One of the best options for small businesses and independent landlords or property managers is Landlord Studio. Low-cost, high-efficiency operation management done well is the name of the game with this one. It is not fancy- and there are more robust platforms out there for larger businesses- but if you are looking for a simple, user-friendly, and affordable software solution, this is definitely worth a look.
Features
- Managing expenses and invoices
You can create and track invoices, monitor your cash flow, and keep receipts stored in the database.
- Tax prep and reports
Although the reporting features on Landlord Studio are simple, they are very effective and helpful for smaller businesses. It also integrates with Xero (if you pay for the Pro version), and you can collaborate with specialized accounting services to help with exporting tax data.
- Rental listings
Promoting your properties through Landlord Studio is simple and straightforward. It is not the most advanced or widespread network, but you can build rental advertisements for listing and save them to share on other websites externally.
- Tenant screening
Streamline the types of people who can apply for your rental properties using Landlord Studio's application management and screening tools. It is important to know a person's credit rating, eviction history, and financial situation before considering them as a tenant- and this system can help you do that.
- Maintenance management
The maintenance management solutions Landlord Studio provides are fairly simple, but they get the job done efficiently. You can follow up on requests from tenants, both you and your renters can share dates, times, photos, and schedules, and from there, you can manage your maintenance records.
Pricing
Landlord Studio is aimed at small business owners and independent landlords, and the prices are kept low to reflect that. Almost all of the features offered on the Landlord Studio are completely free of charge- provided you only require single-user access and have no more than three properties or units.
There are some limitations on the free version- specifically restricted data storage, no automated bank feed, are not as many reporting possibilities.
If you have three or more units in your portfolio, need access for more than one user, or feel like you could benefit from having full access to everything Landlord Studio offers, you can pay a small monthly fee.
The price is just $9 per month (if you are billed annually- if you choose monthly billing it is $12 per month) for three properties. It then costs an extra $1 for each additional unit.
3: Innago
Our final Enumerate alternative is Innago- a fuss-free accounting program for property managers that also offer low-budget solutions for daily operations and rental dealings. It is quite a basic program- but it is good for managing accounts, payments, communications, and property maintenance.
Features
- Strong accounting package
Managing accounts through Innago is easy- even for beginners. The tools are not particularly advanced, but all the essentials are covered for a well-rounded and efficient approach to accounting.
- Tenant portal
Having features that make things easier for tenants is also beneficial for you. Your tenants can use the Innago renters portal to communicate with you, make requests, handle rental payments, and schedule visits. This makes their rental experience more pleasant- and it helps things run smoother for you.
- Maintenance management software
Manage any maintenance work in your rental properties quickly and easily through the platform- saving time and hassle with the built-in scheduler and communication tools.
Pricing
A fair portion of the Innago platform is free- there are only a few additional services that require payment. The subscription itself doesn't have any charge applied- but some payment types incur fees from either you or your tenants.
These include a 2.75% charge on all payments made with a credit or debit card and a $2 fee for each ACH payment. You can pay the ACH charge yourself or pass it along to the renter.
Summary
In short, TOPS Enumerate offers a reasonably complete operations management with backing from a technical support team. The innovative accounting engine is one of the highlights- and it also differs from the competition thanks to the focus on community association.
That said, there are some issues with the platform being user-friendly, and not everyone feels that the support service is up to standard. There is also not much information available regarding pricing- which can be off-putting for some. Luckily, there are demos available for all subscriptions.
DoorLoop is the most versatile and well-rounded property management software platform for landlords- and it provides its exceptional service for an affordable price.
Schedule your free product demo before deciding if it is the one for you!
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